Shipping & Delivery Policy

Retail delivery is currently available to the 25 EU countries below and the United Kingdom. The United States, Canada, Australia, Cyprus and Malta are not currently open for retail delivery through this storefront.

• Austria (AT)
• Belgium (BE)
• Bulgaria (BG)
• Croatia (HR)
• Czechia (CZ)
• Denmark (DK)
• Estonia (EE)
• Finland (FI)
• France (FR)
• Germany (DE)
• Greece (GR)
• Hungary (HU)
• Ireland (IE)
• Italy (IT)
• Latvia (LV)
• Lithuania (LT)
• Luxembourg (LU)
• Netherlands (NL)
• Poland (PL)
• Portugal (PT)
• Romania (RO)
• Slovakia (SK)
• Slovenia (SI)
• Spain (ES)
• Sweden (SE)
• United Kingdom (GB)

Availability for a particular item, postcode and address is still checked during checkout and fulfilment review. Supported routes serve private customer addresses and do not serve Amazon or marketplace fulfilment warehouses.

Orders are prepared in mainland China and handed to a freight-forwarding partner for export declaration, customs clearance and final-mile delivery. LIEBIAN does not currently operate an EU or UK warehouse.

Tracking information is shared when the carrier makes it available. The tracking page may show more than one carrier as the parcel moves from international transport to local delivery.

The customer pays the product price and the delivery charge shown at checkout. For supported EU and UK retail orders, LIEBIAN uses freight-forwarding routes quoted as tax-inclusive or duty-paid, covering export declaration, international transport, customs clearance, applicable route taxes and the first delivery attempt.

We do not ask the customer to pay an undisclosed merchant, carrier or customs charge after payment. Tax-inclusive shipping does not by itself mean that a local VAT invoice is available.

Total delivery time consists of order handling plus carrier transit. We review the product, address and route after payment and contact the customer if clarification is needed.

The current forwarder quotation gives an indicative air-line transit of about 9 to 12 calendar days after warehouse dispatch. This excludes order handling, customs inspection, force majeure and delays outside reasonable control. A checkout, order email or later carrier update may provide a more specific estimate for the order.

Unless a different period is agreed, mandatory delivery deadlines in the customer's country continue to apply. Contact us if tracking has not updated or the agreed delivery period has passed.

Checkout does not require separate manual pre-approval. After payment, we check the item, quantity, full address, postcode, route restrictions and parcel conditions. If we need information, we contact the customer using the order details, normally within two business days.

If no compliant route can serve the order, we cancel it and initiate a full refund to the original payment method within one business day after that decision.

A remote-area surcharge is the customer's responsibility only when it is identified before payment. If it is discovered after payment and was not disclosed, LIEBIAN bears the charge. We do not add it to the order without the customer's agreement.

Charges caused by a merchant, system or carrier error are borne by LIEBIAN. Actual, evidenced costs caused by an incorrect or incomplete customer address, unjustified refusal, failure to collect, customer-requested address change or redelivery may be passed on where legally permitted.

Provide a complete recipient name, street address, postcode, city, country and reachable contact details. Check them before payment. Address changes after dispatch may be unavailable or may delay the parcel.

If a parcel cannot be delivered, contact us before arranging another delivery or return. We will review the carrier evidence and explain whether any customer-caused actual cost applies.

LIEBIAN remains responsible for goods transported by a carrier selected by us until delivery, subject to mandatory law. If a parcel is lost, arrives damaged, is incomplete or is delivered to the wrong place, contact us promptly with the order number, packaging and item evidence where available.

A carrier claim deadline does not remove mandatory consumer rights. We may arrange investigation, replacement, repair, return or refund depending on the facts and applicable law.

An item may be refused or cancelled if its battery, liquid, powder, magnetic content, dimensions, weight, declaration requirements or destination law makes the quoted route unavailable. Product information must be declared accurately to the carrier and customs authorities.

We do not use an undisclosed product restriction as a reason to charge the customer more after payment. If an order cannot lawfully or safely travel, we cancel and refund it.