Terms & Conditions

The company below is responsible for the LIEBIAN storefront and retail sales made through it.

Store operator

LIEBIAN (Chinese: 裂辨) is operated by 裂辨科技（深圳）有限公司

Registered legal name

裂辨科技（深圳）有限公司

English translation for reference

LIEBIAN Technology (Shenzhen) Co., Ltd.

Unified Social Credit Code

91440300MAK5XXCQTQ

Registered address

A1508, 127 Chenshe Art Industrial Park, Minkang Community, Minzhi Subdistrict, Longhua District, Shenzhen, China

Customer contact email

imkirito@liebian.eu

These terms apply to visitors and retail customers using the storefront. Retail delivery is currently offered only to the supported EU destinations listed in our Shipping & Delivery Policy and to the United Kingdom. The United States is not currently open for retail checkout.

Bulk purchases, sourcing and customization begin as a separate inquiry. A quote, sample, lead time, specification or additional cost is binding only when both parties confirm it in writing.

We aim to present product names, images, options, compatibility information, prices and availability accurately. Screen colors, supplier information and product packaging may vary within reasonable limits that do not change the agreed product.

A listing or automated order receipt is not an unconditional promise that every item and route can be fulfilled. We do not substitute a product, variation or quantity without the customer's agreement.

The checkout shows the product price, delivery charge, currency and final amount payable before payment. Supported EU and UK retail orders use tax-inclusive freight-forwarding routes. We do not ask the customer to pay an undisclosed merchant, carrier or customs charge after payment.

A tax-inclusive delivery route does not by itself represent that LIEBIAN is locally VAT-registered or that a local VAT invoice will be issued. Any tax document available for an order depends on the actual seller and tax treatment.

Customers may complete checkout without a separate manual approval step. After payment, we review the product, quantity, delivery address, route and applicable restrictions. If information is needed, we contact the customer using the order details, normally within two business days.

An automated receipt confirms that the order and payment status were received. Acceptance for fulfilment occurs when we confirm processing or dispatch after review, subject to mandatory consumer law.

If stock, product restrictions, an unsupported address, a material pricing or system error, or another genuine fulfilment issue prevents the order from being completed, we contact the customer and cancel it. We initiate a full refund of the product and delivery amount to the original payment method within one business day after deciding that fulfilment is not possible.

Delivery estimates are not guaranteed dates unless we expressly agree otherwise. We remain responsible for the goods while they are transported by a carrier selected by us, subject to mandatory law. Tracking and delay information is provided when available.

The customer must provide a complete, deliverable address and cooperate with reasonable delivery attempts. Actual, evidenced costs caused by an incorrect address, unjustified refusal, failure to collect or customer-requested redelivery may be passed on where legally permitted.

Read the Shipping & Delivery Policy

A remote-area fee is payable by the customer only if it is identified before payment. If a merchant, system or carrier charge was not disclosed before payment, LIEBIAN bears it. We do not debit or invoice an additional amount without the customer's agreement.

If a route is genuinely unavailable, we cancel and refund the order rather than adding an undisclosed charge.

The Returns & Refunds Policy explains the 14-day withdrawal process, return costs, faulty or incorrect goods, exclusions and refund timing. These terms do not remove mandatory consumer rights in the customer's country.

Read the Returns & Refunds Policy

You may use the storefront for lawful personal or business purchasing. You must not interfere with security, misuse forms, submit false order information, copy protected content at scale or use the site in a way that harms other customers or service providers.

Nothing in these terms excludes liability that cannot legally be excluded, or limits mandatory rights relating to product conformity, faulty goods, personal injury caused by negligence, fraud or deliberate misconduct.

For losses that may lawfully be limited, each party remains responsible only to the extent required by applicable law and the facts of the order.

Contact support first so we can review the order and evidence. These terms do not deprive a consumer of mandatory protections or access to a competent regulator, alternative dispute process or court available under applicable law.

We may update these terms for future orders. The version shown when an order is placed continues to govern that order unless mandatory law requires otherwise.