Returns & Refunds Policy

For eligible retail goods, tell us clearly that you wish to cancel within 14 days after you, or a person you nominate, receives the goods. You do not need to give a reason.

After notifying us, send the goods back within the next 14 days. If mandatory law in your country gives you a longer or stronger right, that right continues to apply.

Email customer support with the order number, item, quantity and a clear statement that you want to cancel or return it. Photos are helpful for damage, incorrect goods or packaging issues but do not replace your statutory rights.

Wait for the current return instructions and receiving address before sending the parcel. LIEBIAN has no overseas warehouse, and the registered company address is not automatically the return address. We confirm the suitable address and handling details for each return.

You may inspect an item as you reasonably would in a shop. Return the item, included accessories and available original packaging with reasonable care.

Where permitted by law, a refund may be reduced only for loss of value caused by handling beyond what was necessary to establish the item's nature, characteristics and function. We do not charge an arbitrary restocking fee.

For an eligible change-of-mind return, the customer pays the direct return shipping cost. Use a trackable service and keep proof of sending. LIEBIAN refunds the product amount and the original standard delivery charge. Extra cost for an optional faster delivery method is not refundable beyond the standard delivery amount.

If we did not disclose a return cost that the law requires us to disclose, or if the return is caused by a faulty, damaged, incorrect or misdescribed item, LIEBIAN bears the reasonable return cost.

Contact us if the item is faulty, damaged in transit, incomplete, incorrect or materially different from its description. We will review the order and evidence and offer the remedy required by applicable law, which may include repair, replacement, price reduction, return or refund.

Mandatory legal guarantees and local consumer remedies are not limited by the 14-day change-of-mind period.

The change-of-mind right may not apply to goods made to the customer's specifications or clearly personalized, and to sealed goods that are not suitable for return for genuine health or hygiene reasons once unsealed, where the legal conditions are met.

An exception does not remove rights for faulty, damaged, incorrect or non-conforming goods. A bulk, sourced or customized order may also have separately agreed terms, but mandatory rights remain unaffected.

After the return reaches the confirmed receiving address, we inspect it and initiate any applicable refund within three business days. We may withhold a change-of-mind refund until we receive the goods or reliable proof that they were sent, where the law permits.

Refunds are made to the original payment method. We initiate them within the times stated here, but the payment provider or card issuer controls when the credit appears.

If our post-payment review confirms that an order cannot be fulfilled, we cancel it and initiate a full refund of the product and delivery amount to the original payment method within one business day after that decision. No cancellation fee is charged.

You may use any clear statement. If useful, copy the text below into an email: